Services
ERP services from first analysis to continuous support
Deftware helps companies implement Deft ERP, improve their processes and grow with confidence. From business analysis and implementation to customisation and continuous support, we stay with you at every stage. Our services rest on flexibility, knowledge of each sector and an understanding of what the Saudi market requires. With Deftware you get more than a system: you get a long-term technology partner.
What we do for you, from the first setup to day-to-day support.
Implementation & Setup
We prepare the system and take your team from analysis to the day it goes live.
What we deliver:
- Servers, database and runtime environment
- Users, permissions and organisation structure
- Process analysis and the final requirements document
- Data migration: review, clean-up and import
- Basic training for users and supervisors
- Trial run and go-live
Hosting & Security
Included in the annual subscription: we host and operate the system for you.
What we deliver:
- System hosting, databases and production environment
- SSL certificates and basic protection
- Permission management
- Periodic backups and database monitoring
Technical Support & Maintenance
Included in the annual subscription, by email, the support portal and remote sessions.
What we deliver:
- Tickets received and faults handled
- Help with day-to-day use of the system
- Bug fixes
- Security and stability updates
- Overall performance tuning
Additional Services
Outside the standard scope and priced by separate quotations.
What we deliver:
- Customisations and special development
- Special reports and dashboards
- Integrations with banks, payment gateways and government bodies
- Extra training or retraining after the project
- Emergency support outside working hours
Whether you are starting fresh or moving from another system, our team is ready to go the whole way with you.
- Specialists in Deft ERP
- A deep understanding of business sectors in Saudi Arabia
- Service models that fit small, medium and large companies
- A clear implementation method in defined stages
- A long-term partnership with continuous support
